Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us through various interactions with our Services. This information may include:

• Contact information such as name, email address, phone number, and mailing address
• Professional information including job title, company name, industry, and professional experience
• Account credentials including username, password, and security questions
• Educational background and learning preferences
• Payment information for course enrollment and subscription services
• Communication preferences and marketing consent
• Feedback, survey responses, and testimonials
• Support requests and correspondence with our team
• Information provided during webinars, workshops, or other educational events

Information Collected Automatically

When you access our Services, we automatically collect certain technical and usage information, including:

• Device information such as device type, operating system, and browser type
• Network information including IP address, internet service provider, and geographic location
• Usage data such as pages visited, time spent on pages, and navigation patterns
• Learning progress and course completion data
• Platform interaction data including clicks, downloads, and feature usage
• Session information including login times and session duration
• Referral sources and marketing campaign effectiveness data
• Error logs and technical diagnostic information

Information from Third Parties

We may receive information about you from third-party sources, including:

• Corporate clients who enroll their employees in our programs
• Educational partners and affiliated institutions
• Payment processors and financial service providers
• Marketing and analytics service providers
• Social media platforms when you interact with our content
• Professional networking platforms and industry databases

Information Sharing and Disclosure

We are committed to protecting your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our platform and delivering our Services. These providers are contractually obligated to protect your information and use it only for the purposes we specify. Examples include:

• Cloud hosting and data storage providers
• Payment processing and billing service providers
• Email marketing and communication platforms
• Analytics and performance monitoring services
• Customer support and help desk platforms
• Educational content delivery networks
• Security and fraud prevention services

Legal and Regulatory Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requirements
• Respond to lawful requests from government authorities
• Protect our rights, property, or safety, or that of our users or the public
• Investigate and prevent fraudulent, unauthorized, or illegal activities
• Enforce our terms of service and other agreements

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will provide notice of any such transfer and any choices you may have regarding your information.

Consent-Based Sharing

We may share your information with third parties when you have provided explicit consent for such sharing, such as when participating in partner programs or collaborative educational initiatives.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention practices include:

Account Information

We retain account information for active users as long as their accounts remain open. After account closure, we may retain certain information for a reasonable period to comply with legal obligations and resolve any disputes.

Learning Records

Educational progress and completion records may be retained for extended periods to support credential verification and continuing education requirements.

Communication Records

Customer support communications and business correspondence may be retained for reasonable periods to maintain service quality and resolve future inquiries.

Legal and Regulatory Requirements

Some information may be retained for longer periods when required by applicable laws, regulations, or legal proceedings.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

International Data Transfers

As a global educational platform, we may transfer your personal information to countries other than your country of residence for processing and storage. These transfers are necessary to provide our Services and may involve countries with different data protection laws than your jurisdiction.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent levels of data protection
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

We are committed to ensuring that international transfers of your personal information comply with applicable data protection laws and maintain appropriate levels of security and privacy protection.